Privacy Policy

Last Reviewed: June 2026

This Privacy Policy explains how we collect, use, store and disclose your personal information, including your health information, in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Introduction

This privacy policy provides information about how your personal information (including your health information) is collected, used, stored and disclosed by our practice.

Why and When Your Consent is Necessary

When you register as a patient of our practice, you consent to our doctors and staff accessing and using your personal information to provide appropriate healthcare services.

Only staff who require access to your information in order to perform their duties will be permitted to do so. If your information is required for any purpose outside your healthcare, we will obtain your additional consent.

Why We Collect, Use, Hold and Share Your Information

We collect your personal information to:

• Provide medical care and treatment.
• Manage your ongoing healthcare.
• Process Medicare and health fund claims.
• Undertake practice administration.
• Meet accreditation requirements.
• Provide staff education and quality improvement.

What Personal Information We Collect

• Name
• Date of birth
• Address
• Phone numbers
• Email address
• Medical history
• Current medications
• Allergies
• Immunisation history
• Family history
• Social history
• Risk factors
• Medicare details
• Healthcare Identifiers

Anonymous or Pseudonym Services

Where practical and permitted by law, you may deal with our practice anonymously or by using a pseudonym.

How We Collect Your Information

Your information may be collected when you:

• Register as a new patient.
• Attend appointments.
• Use our website.
• Send emails or SMS messages.
• Telephone our practice.
• Book appointments online.
• Contact us through social media.

We may also receive information from:

• Your guardian or responsible person.
• Specialists.
• Hospitals.
• Allied health providers.
• Pathology providers.
• Diagnostic imaging providers.
• Medicare.
• Your Health Fund.
• Department of Veterans’ Affairs.

Who We Share Your Information With

Your information may be shared with:

• Other treating healthcare providers.
• Hospitals.
• Pathology providers.
• Radiology providers.
• IT providers.
• Accreditation agencies.
• Government agencies where required by law.
• My Health Record.
• Electronic Transfer of Prescriptions (eTP).
• We do not disclose your information overseas without your consent unless authorised by law.

We do not use your information for direct marketing without your express consent.

Storage and Security

Your information is securely stored using electronic medical records.

Security measures include:

• Secure practice management software.
• Username and password protection.
• Network security.
• Staff confidentiality agreements.
• Restricted staff access.

Accessing Your Medical Records

You may request access to your medical records by submitting a written request together with a signed Medical Records Release Form.

Requests are generally processed within one week, depending upon doctor availability.

A fee may apply for preparing copies of your records.

Correcting Your Information

If your information is incorrect or outdated, please notify us in writing so we can update your records.

Privacy Complaints

If you have concerns regarding privacy, please submit your complaint in writing.

We aim to investigate and respond within 30 days.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Phone: 1300 363 992

Website: www.oaic.gov.au

Privacy and Our Website

Information Collected
We collect two categories of online information:

• Website visitor logs and statistics.
• Information voluntarily submitted through forms, online bookings and feedback.

Visitor Logs

Visitor logs are used only for website administration and statistical reporting.

We do not attempt to identify visitors unless required by law.

Document Automation Technologies

Our practice uses secure document automation software to prepare referrals, certificates and other clinical documents.

Only information relevant to each document is automatically included.

Access is restricted using secure authentication and role-based permissions.

Telehealth Consent

Before a telehealth consultation proceeds, clinical appropriateness is assessed.

Patient consent is obtained and documented in the medical record.

If a third party will be present during the consultation, additional consent is obtained and documented.

Policy Review

This Privacy Policy is reviewed regularly to ensure compliance with current legislation and best practice.

Any updates will be published on our website.

Last Reviewed: June 2026