Our Privacy & Policy

Last updated: 23 August 2026

1. About Us

PLUS Longevity Clinic (“we”, “us”, “our”) provides health, wellness, longevity, aesthetic and medical services across Western Australia. We are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this policy, you can contact us at:

• Email: reception.mtpleasant@jupiterhealthplus.com.au
• Phone: (08) 9324 1027
• Address: 19 Ogilvie Road, Mount Pleasant, Western Australia 6153

2. What Personal Information We Collect

We may collect the following types of personal information:

• Contact details: name, phone number, email address, postal address
• Identity information: date of birth, gender
• Health information: medical history, treatment notes, medications, allergies, symptoms, diagnostic results
• Booking information: appointment requests, practitioner preferences
• Payment information: billing details, transaction history
• Website & digital data: IP address, device information, cookies, analytics data
• Social media lead forms: information prefilled from Facebook/Instagram (name, email, phone, location)

Sensitive health information is collected only when necessary to provide clinical services and is handled with heightened protection as required under APP 3.3.

3. How We Collect Personal Information

We collect information through:

• Website forms, landing pages, and online bookings
• Instagram and Facebook lead forms
• In‑clinic consultations and assessments
• Phone, SMS, and email communication
• Cookies, analytics tools, and tracking technologies
• Third‑party platforms (e.g., Meta Ads, Google Analytics, payment processors)

We only collect information directly from you unless it is unreasonable or impractical to do so.

4. Why We Collect, Use & Disclose Personal Information

We collect and use your information for the following purposes:

• To provide medical, wellness, longevity, and aesthetic services
• To book appointments and match you with the most suitable practitioner
• To communicate with you regarding enquiries, results, treatment plans, and follow‑ups
• To send personalised service recommendations, packages, and promotions
• To improve our website, advertising, and patient experience
• To comply with legal, regulatory, and clinical obligations

We may disclose information to:

• Our practitioners, nurses, and clinical staff
• Third‑party service providers (IT, booking systems, payment processors, analytics platforms)
• Regulatory bodies when legally required
• External specialists when you consent to referral

We do not sell or trade personal information.

5. Cookies, Tracking & Analytics

Our websites use cookies and similar technologies to:

• Improve website functionality
• Analyse traffic and user behaviour
• Deliver personalised advertising
• Integrate with platforms such as Google Analytics, Meta Pixel, and AdSense

Australian guidance confirms that privacy policies should disclose cookie usage and analytics tools.

You may disable cookies through your browser settings, but some features may not function correctly.

6. Storage & Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure electronic medical record systems
• Encrypted data storage
• Access controls for staff
• Regular security audits
• Secure payment processing

7. Accessing & Correcting Your Information

You may request access to your personal information or ask us to correct inaccurate details.

To do so, contact us at: reception.mtpleasant@jupiterhealthplus.com.au. We will respond within a reasonable timeframe as required under APP 12 and APP 13.

8. Overseas Disclosure

Some third‑party service providers (e.g., cloud hosting, analytics platforms) may store data overseas. Where practicable, we identify these countries and ensure they meet appropriate privacy and security standards.

9. Complaints

If you believe your privacy has been breached, you may lodge a complaint by contacting us at reception.mtpleasant@jupiterhealthplus.com.au.

We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or clinic operations. The latest version will always be published on our website.